Seattle City Light Earns Distinction as Trusted Business Partner of 2023 According to Escalent
In 2023, Seattle City Light achieves the prestigious title of Trusted Business Partner, as acknowledged by Escalent, recognizing their outstanding commitment and partnership excellence.
Seattle City Light Achieves Highest Nationwide Utility Brand Trust Score and Earns Esteemed 2023 Trusted Business Partner Title from Cogent Syndicate Utility Trusted Brand & Customer Engagement Study by Escalent
Escalent, a renowned human behavior consultant and analyst, has unveiled its 2023 Utility Trusted Brand & Customer Engagement study results, and Seattle City Light stands out as a standout performer. The study, which scrutinized the performance of the 81 largest gas, electric, and combined utilities in the United States, has recognized Seattle City Light for its exceptional dedication and service.
Amid stiff competition, Seattle City Light has secured the top spot in the western region, and is among an elite group of 15 companies nationwide to earn the coveted Trusted Business Partner designation for 2023. This accolade is a testament to the remarkable efforts of our Business Client Services team, which consistently goes above and beyond to provide comprehensive support to our valued commercial and industrial clients.
Sandra Ball, the Services Manager of Business Client, expressed pride in the achievements of the dedicated customer service team. Their proactive approach, she noted, has not only helped clients navigate their billing inquiries but has also aided in understanding their unique energy requirements, all within the dynamic landscape of today's economy.
The criteria for the Trusted Business Partner designation were stringent, requiring brand trust index scores to fall within the top 10% of the industry, achieve the highest score within the relevant benchmark segment, or maintain an index score of brand trust within 20 points of the leading benchmark segment while surpassing the industry average. Notably, Trusted Business Partners scored an impressive 46 points above the industry norm.
Suzanne Haggerty, Director of Joint Research with the Energy team at Escalent, highlighted the significance of the Trusted Business Partners of 2023. These partners, she stated, exemplify a fundamental goal of highly engaged companies – the establishment of strategic partnerships that aid businesses in pursuing savings, sustainability endeavors, environmental aspirations, and a robust presence as active and valuable members of the local business community.
Seattle City Light, a community-owned nonprofit utility, takes immense pride in its role as a power provider for Seattle and neighboring municipalities. Our unwavering focus remains squarely on our customers, and we are committed to continuous enhancement of our operations and empowerment of our communities. The trust our customers bestow upon us is a humbling affirmation of our services, and we are determined to exceed their expectations at every turn.